Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you submit our contact form, request a quote, place an order, or message us on WhatsApp:

• Contact details — name, email address, phone number.
• Order details — shipping/billing address, service requested (printing, printer sale, or repair), and project requirements.
• Design files — 3D model files (e.g. STL, OBJ) or reference images you upload or send us for printing.
• Payment information — processed by our payment providers; we do not store your full card or UPI credentials on our own systems.
• Communications — messages exchanged via our contact form, email, or WhatsApp, kept for order history and support purposes.
• Website usage data — basic technical information such as browser type and pages visited, used to keep the site running smoothly.

2. How We Use Your Information

• To prepare quotes, process orders, and fulfil 3D printing, printer sales, and repair & maintenance services.
• To communicate with you about your order status, delivery, and support needs via email, phone, or WhatsApp.
• To issue invoices and meet our accounting, tax, and legal obligations.
• To improve our website, services, and customer experience.
• To send occasional updates or offers, only where you have opted in — you may unsubscribe at any time.

3. Your Design Files

Any design file you send us is used solely to produce your order and is treated as confidential. We do not share, sell, or publish your design files. Photographs of the finished physical print may be used for our portfolio or social media as described in our Terms & Conditions, unless you ask us in writing not to. We may retain design files for a reasonable period after order completion to support reprints or warranty claims, after which they may be deleted.

4. How We Share Information

We do not sell your personal information. We only share it where necessary to run our business:

• Courier & logistics partners — to deliver your order.
• Payment processors — to securely handle transactions.
• Manufacturers/brand partners — where needed to process a warranty claim on a printer you purchased from us.
• Legal & regulatory authorities — where required by law, court order, or to protect our legal rights.

5. Cookies & Website Data

Our website may use minimal cookies or similar local storage to remember basic preferences and understand general site usage. We do not use invasive tracking or sell browsing data to third parties. You can control or disable cookies through your browser settings; some site features may not function correctly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including order history, warranty support, and accounting/tax records required under applicable law. When information is no longer needed, we take steps to delete or anonymize it.

8. Your Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your personal information, subject to any legal or accounting obligations that require us to retain certain records.
• Withdraw consent to marketing communications.

We will respond to reasonable requests within a reasonable timeframe.

9. Children's Privacy

Our Services are intended for adults and businesses placing commercial or personal print orders. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may link to third-party services (such as WhatsApp or social media platforms). We are not responsible for the privacy practices of those third parties, and we encourage you to review their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date.

12. Contact Us

For any privacy-related questions or requests, please contact us: